Key role requirements and skills are outlined below:
- Servicing Process & Risk Process MIS: Design business metrics and driverobustPerformance management across Customerlifecycle - enabling customers, Disputes, merchants, Customer acquisition, Credit, Fraud, Late Stage collections.
- Key Skills: Communication, Stakeholder management, problem solving, SAS/SQL, Python/Hive, BI tools such as Tableau.
- Performance Management: Incentive programs, Performance management tools and insights.
- Key Skills: Project/Program Management, Basic Hive, BI tools such as Tableau
- Customer Listening: Build & Drive customer Survey, Sentiment Analysis & Deep insights on advocacy and satisfaction of customers.
- Key Skills: Communication, Stakeholder management, Machine Learning, Spark, Python, SAS/SQL
Generally, the role will entail the following responsibilities:
- Ensure the processes that are created and implemented have strong value proposition for the business and long-lasting usefulness.
- Create innovative solutions and solve complex business problems, leveraging leading technologies like Big Data, Hive, Python, SAS, SQL, BI tools etc.
- Innovate with a focus on developing newer and better approaches using big data & machine learning.
Overall skills required:
- Creative and innovative professional
- Strategic thought leadership and execution skills, strong negotiation skills, and good relationship with technical people and senior management
- Strong analytic skills & ability to work with complex processes and perform complex data analysis