Business Analyst null

About American Express

Grow as you lead. Lead as you grow. 

American Express issues various kinds of credit cards to its customers. It also offers other kinds of services such as issuance of traveller’s checks, personal and corporate travel planning services, charge cards, car-rental reservations, agencies for hotels, and tour packages.

CFN Dispute Analytic team that leads the strategic thinking and works closely with multiple stakeholders within the CFN Leadership team. The team supports enablement and usage, driving best practices, business goals, and efficiencies.

Your role

Specifically, this role will be responsible for supporting the MIS/Analytics in form of PowerPoint presentations too to drive improvements by implementing analytical solutions. Work with larger groups/ teams to identify BAU processes that can be standardized. This activity could also include supporting other key mandated projects.

Responsibilities 

• Drive project activities to support the successful implementation of recommended solutions thereby driving improvement.
• Take full ownership of outcomes/actions on Projects, leading meetings, driving activities, facilitating tasks, and taking accountability for the completion of actions.
• Create strong governance by bringing together a consolidated view of key CFN critical metrics.
• Work effectively across multiple groups and organizations.
• Maintain awareness of overall CFN strategy to ensure this is consistently applied across all work.
• CFN is a global network, so there will be a need to participate and/or lead calls accommodating different time zones.

Critical Factors to Success

• Driving the process standardization, re-design, and automation agenda across servicing spectrum to drive faster & accurate customer outcomes whilst enhancing internal efficiencies and productivity.
• Responsible for supporting the MIS/Analytics to drive improvements by implementing analytical solutions. Work with larger groups/ teams to identify BAU processes that can be standardized.
• Work to proactively identify and prevent defects, facilitating remediation where necessary.
• A close partnership will be needed with Capabilities, Operations, other Integration teams, Disputes CODES, and Business teams to drive initiatives aimed at eliminating servicing friction points.
• Maintain awareness of overall CFN strategy to ensure this is consistently applied across all work.
• Portray the findings in form of PowerPoint presentations as required.
• Experience in leading project work streams a definite advantage customer services process.
• Strong analytical, and problem-solving skills with the ability to draw inferences and highlight opportunities to improve customer experience and drive efficiencies.
• Ability to build and leverage relationships to drive and support
• Experience in Disputes process preferred.

Training & development

Growing great leaders is one of the things that sets American Express apart. The company is providing innovative learning experiences that enable them to build new skills, reach their career goals and develop as leaders at all levels.

Amex backs Employees in work and life by prioritizing well-being, fostering an inclusive culture, and supporting and rewarding personal and professional growth every step of the way. By facing each day with a strong sense of purpose, employees are growing, learning, and leading the way together.

Salary & benefits

The average annual salary for the Business Analyst role is around INR 6.0 to 8.2 LPA (source: Glass door).  American Express provides the following benefits.

• Cafeteria
• Free transportation
• Gymnasium and fitness programs
• Health insurance
• Soft skills training
• Remote working
• On-the-job training
• Team outings
• Childcare
• Free feeding
• Travel assistance
• Bonuses

Work-life balance

Amex India has a good Inclusive work environment and Work days are usually from Monday to Friday. They have flexible work timings.

Culture & vibe

Amex India believes in combining work with play to prevent burnout and enhance employee productivity. They strive for the ideal work-life balance to ensure that while their employees are pursuing their career goals, they also achieve fulfilment in their personal lives. With a friendly atmosphere and modern work tools, employees are happy inside and outside the office.

Amex is also friendly to fresh graduates and interns, and it has mentorship opportunities where they can learn and grow as they gain real work experience. Amex also values the opinions of its employees and factors them into the decisions they make.

About you

To apply for this role, you must be:

Academic Background

• Bachelor's Degree or 2 years of work experience

Functional Skills – 

• Strong presentation and documentation skills.
• Strong MIS and excel skills.
• Strong Communication skills.

How to apply

To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted easily.

The hiring procedure generally varies according to the job. However, the basic structure of the recruitment process at American Express is as follows:

• Aptitude Test (online)
• Technical Interview Round
• HR Interview Round