You Lead the Way. We've Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Process new card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
Ensure "error- free" processing of card applications
Adherence to quality and compliance guidelines
2. Purpose of the Role:
To accurately process new card applications and interact with existing customers and prospects
To enhance customer experience and Brand value through RTF
3. Responsibilities:
Ensure "error- free" processing of card applications
Deliver Employees, Customers and Shareholder metrics as per goals
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
Adherence to quality and compliance guidelines
Support all new initiatives in the New Accounts area
Effective and efficient call handling
Balance customer interests with the interests of American Express
Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
Hiring criteria
You should have or be completing the following to apply for this opportunity.