Job Description
Outbound Contact Center engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-selling and upsell. The Outbound Contact Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience.
Key Responsibilities
- Manage the liability product acquisition thru leads from the digital channel and propensity bases, delivering our prospective liability clients a superior customer experience. Acting as a single point of contact till the customer is onboarded.
- Achieve the monthly assigned business targets through effective conversion ratio, right product mix, defined average sourcing value, and cross-sales generating fee income across investment, assets, and cards.
- Effectively utilize all applications, tools, and databases used to process transparent end-to-end client support. Proficient with systems related to Banking transactions and services
- Strictly adhere to the internal control policies and ensure that the organization's activities are carried out in accordance with the set guidelines.
Desired Candidate Profile
- MBA/Mcom/PGDM is a must - Freshers can apply
- Any PG Fresher can apply.
Perks and Benefits
- Work From Home
- On roll opportunity
- Incentives
Interested candidates can share their updated CV on WhatsApp 8766493459 (Do Not Call)