What is my job about?
As an Assistant Team Leader, my responsibilities are to support my Team Leader in developing our team of retail travel consultants and to ensure that together we are running a profitable business.
Any given day can be completely different from the previous, which is what makes it such an exciting role. Coming into Flight Centre Travel Group through the Graduate Program also means that I have quarterly projects, in addition to attending networking events which are great opportunities to connect with consultants around Australia. I’ve also been fortunate to be involved in a formalized mentorship program developed by Flight Centre Travel Group’s People & Culture department, Peopleworks. Through this program I connect with new employees from other retail sites to ensure that they’re getting the most out of their new career.
What is my background?
Upon graduating high school in 2010 I moved to Brisbane to commence my Business degree, majoring in International Business. To further compliment my degree, I also wanted to and expand my language abilities and study French and Spanish through the Brisbane Universities Language Alliance (BULA) and The University of Queensland. Upon graduating, I took on an internship through AIESEC Australia where I nominated to be placed in South America to better my Spanish. In addition to this experience, I had an amazing opportunity to live and work in Brazil, teaching English and challenging myself by learning Portuguese!
This experience opened my eyes more than I could have imagined and I learned more about life than any school could teach me. As my two years was coming to an end I decided to start thinking about graduate programs and where all this life experience could take me. The Flight Centre Graduate program definitely appealed to me, as it opened doors to a career in travel, which I’m very passionate about.
Could someone with a different background do my job?
Absolutely! One of the great things about the Flight Centre Graduate Program is that it is non-rotational and you don’t just work with graduates, you work with people of varying backgrounds and experience. The most important skill to have in this job is an open mind, because you need to be adaptable, understanding, creative, and problem solver. Flight Centre offer lots of ongoing training opportunities so it’s really up to you to take hold of those training opportunities to better yourself professionally and to take on any role within the retail space.
What’s the coolest thing about my job?
The best part of my job is the culture that the senior leadership at Flight Centre Travel Group have created because it makes it fun to be a part of and makes doing all the hard work worth it. The benefit of the graduate program is that the program organisers also encourage you to follow your areas of interest and they facilitate introductions to get you to your dream position within the company.
I also love that I get to work in what we call a multi-team environment so I work alongside 4 other retail teams and this is such a good opportunity to work with various personalities and people of different backgrounds and with different goals. This is important to me as it allows me to develop my adaptability, patience and understand different methods of thinking and approaching business strategy. My retail environment is like this because we are located in a high volume enquiry region (Brisbane CBD) and with extended working hours.
3 pieces of advice for myself when I was a student. . .