Service Desk null

Job Description

Key Responsibilities

• L1 Service Desk Call Taking Profile
• Respond to the incidents reported by customers through voice, emails, and chats
• Identify, investigate and diagnose the issue, resolve or assign the incident to the right assignment group.
• Provides resolution to customers based on in-scope processes
• Follows the incident life cycle as defined by the process

Technical Experience

• Incident management and usage of ticketing tools
• Knowledge of O365, MS OFFICE Suite, Active Directory, Hardware, and Software-related troubleshooting skills.

Professional Experience

• Excellent verbal and written communication skills with email etiquette
• Good problem solving and analytical skills
• Excellent customer service skills

Qualification

• Bachelors degree

Experience

• 1 year

Location

• Gurgaon

Shift

• Rotational (including night)

CTC

• Up to Freshers - 20k, experienced: 32k