Updating Results

Westpac Group

4.4
  • 1,000 - 50,000 employees

Trina

I studied Commerce and Media at UNSW and outside of work I enjoy rock climbing and finding new places to eat.

Your Business Area

Explain what your business area does or their function within the group.

Consumer Banking involves everything that happens between the customer and the bank. Our objective is to optimise the customer journey process and remove customer pain points along the way.

Motivation

Why did you apply for a graduate role at Westpac Group, and why your chosen business area?

I wanted to be part of a community where I can learn and grow with like-minded people with the objective of helping Australians succeed.

I joined consumer banking as this area will allow me to do so – it will provide me with the opportunity to better understand customers and in return, improve their overall experience with the bank.

Rotations

To date: please provide an overview of the rotation(s) you have completed and, if cross-functional, which business areas/groups you have worked in.

My first rotation was in Customer Care. I was exposed to our front-line branch network of bankers and customers. During my time in this rotation, I helped to review the processes we have in place for our customers going through key life moments, worked with strategists to revolutionise our current processes and identify ways in which we can deliver a seamless customer journey experience.

I also worked in a product manager rotation within the Everyday Banking Line of Business. Their function is to improve our product offerings for different types of customers and assist them in building their wealth and manage their finances in better ways. 

Projects

To date: has there been a project you have been involved in that you found particularly exciting or engaging?

I drove improving a reporting process within the Customer Care team which has been monumental in assisting the team in improving their efficiency and reducing their workload significantly.

Graduate Program

So far, what has been the highlight of the graduate program?

Being involved in meaningful projects that have the potential to change and improve Australian lives has been a rewarding part of the graduate experience.

Westpac Group Culture

What is one thing you love about Westpac Group?

All of the people I’ve met have stayed within the Group for a significant amount of time. I believe this speaks about the culture of the Group – the vast range of opportunities offered within the Group means that you will always be able to grow and continuously challenge yourself!

For Uncommon Minds

What is unique about your ‘Uncommon Mind’?

I work in consumer banking and I enjoy drawing.

To Wrap Up

Please describe your business area in three words.

Exciting, Fast-paced, Lively.

Where are they now?

Which part of the business do you work in now?

Cash and Transactional Banking

What does your role entail?

As a product manager in the Transactions team, I assist the team with identifying and implementing uplift opportunities to better serve our customers need as well as address pain points that exist for our bankers and customers. This involves articulating what success looks like for a product and working together with a team to turn that vision into a reality.

In what way did your grad program journey prepare you for your current role?

Throughout my graduate program, I was provided with the opportunity to complete a few product management rotations as well as work closely with Product Teams across the division. This gave me insights into some of the day-to-day work that may be involved, some of the challenges that our customers and company may face, as well as the exciting opportunities that come along with it.

What are you most looking forward to?

I’m looking forward to learning more about our current offerings and how we can continue to improve our customer experience as well as drive the change to help our teams work more efficiently throughout the value chain.

What was unexpected / a surprise?

Having a fellow grad friend in my new team was a nice surprise 😊

Please sum up your Grad experience (to date) in three words.

Welcoming, unpredictable, rewarding!

Do you have any advice for when they come to seek post-program roles?

Leverage off the networks that you have built throughout your graduate program and trust in the process.