Wipro Limited is a leading technology service and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. They leverage their holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready sustainable businesses.
Your role
You will be part of Wipro HR Services India Pvt Ltd and your role will be
Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up
Identify, share and support operational improvements
Training, development & rotations
Wipro provides various opportunities for its employees to improve and grow while working for the company’s mission. Wipro provides its employees with opportunities to learn both professional and interpersonal skills for their development. Wipro is committed to offering opportunities to acquire new skills and strengthen their readiness to advance into new roles.
Benefits
Listed below are some benefits
Insurance, Health & Wellness
Financial & Retirement
Family & Parenting
Vacation & Time Off
Perks (Source: Ambition Box).
Work-life balance
Work-life balance is rated at 3.4/5.0 (Source: Ambition Box).
They have flexible work timings and this is a desk job.
Work days are usually from Monday to Friday with flexible work timings.
This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.
Culture & vibe
The culture at Wipro is very open and friendly. There are many opportunities for personal growth with regular training programs conducted in the company. Employees learn from their colleagues as well as from senior management. They can also get involved in different committees/groups formed by the Company to give their inputs on various topics relevant to the industry or domain where they work.
About you
The requirements for the role are as follows:
Roles & Responsibilities
Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge of MS Office
Defined career roadmap which offers growth opportunities
Performance-based incentive program
Investment in talent development and skills enhancement
Work-life balance with 5 day work week
Collaborative environment with best-in-class professionals
Focus on colleague engagement and fun@work
Depends on Process/Client Alignment
Qualifications
Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
Undergraduate (Except pursuing any regular course/technical course, pursuing a course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
Experience
0- 2 yrs
How to apply
To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
International Business
Management
Office Studies
Project Management
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
C
Communication & Media Studies
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
Journalism & Writing
E
Engineering & Mathematics (all other)
H
Anthropology & Geography
Classics
Criminology
Development, Migration & Gender
Archaeology & History
International Studies
I
Computer Science (all other)
S
Agricultural Science & Management
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution
Work rights
The opportunity is available to applicants in any of the following categories.
country
eligibility
India
Indian Citizen
Indian Permanent Resident
Indian Temporary Work Visa
Graduate Success Stories
Graduate stories
In my opinion, you can never blame companies for paying you very less, entry-level jobs in our country pay less, but I believe if you can have a good CV and you are good at soft and hardcore skills, you can bag good packages as a fresher.