What It Does: UPS specializes in domestic and international shipping, order tracking, supply chain & freight, ground & air courier, and mail service.
Mission: The company's mission is to meet the logistic needs of its customers, offering excellence and value in all it does.
Size and Presence: UPS employs several thousand employees across 36 locations in Nigeria. Its head office is in Lagos.
Best Known For: UPS is a leader in the courier service industry globally. It's the largest shipping company in the world in terms of revenue.
The Good Bits: The employees enjoy several incentives and perks thanks to an excellent welfare program. There's room for career growth.
The Not-So-Good Bits: The work has a considerable level of risk. The job is demanding.
UPS has a long and rich history that goes all the way to the early 20th century. In 1907, James Casey and Claude Ryan established the American Messenger Company in Seattle, Washington. It began operations as a package deliverer to various retail stores and executed a special mail delivery service for the U.S. Post Office, which was its most prominent client at the time. The firm purchased a Ford vehicle to run its deliveries six years after its inception. In 1922, the firm divested into common carrier service. Seven years later, it started parcel delivery through private airlines.
In 1975, the company moved its headquarters to Greenwich, Connecticut. That same year, it established its first foreign operation in Canada. A decade later, it launched its Air Service. In 1992, the firm acquired two companies and was renamed UPS Supply Chain Solutions. Three years later, the company acquired SonicAir to compete favorably with Choice Logistics. In 2001, it acquired Mail Boxes Etc, Inc. Three years later, UPS purchased Menlo Worldwide Forwarding to divest into Heavy Freight operations. In 2012, the company announced its intention to acquire TNT Express. In late 2019, the Federal Aviation Administration approved UPS’ drone service. In early 2021, the company announced its intention to sell its Freight business to TFI International.
UPS is founded on the strength of three core values that define its working culture. They include People-Led (this entails the employee experience in the firm, how employees are vital contributors to the decision-making process), Innovation-Driven (the firm’s welcoming attitude to positive change and creative, unconventional practices), and Customer First (this highlights the client-centric nature of the firm and how it goes all out in ensuring customer satisfaction).
UPS strives to create a workspace where everyone feels like a valued member and has a sense of belonging. UPS welcomes all ethnicities, religions, physical abilities, political affiliations, socioeconomic backgrounds, and gender to create inclusion and appreciate the beauty in the diversity of its employee pool. The company has a strict dress code, but this takes nothing away from the fun and excitement of working here.
UPS invests in the professional development of its freshers, allowing them to rise to the occasion and make a memorable impact in the organization. Though there are no clearly defined career advancement schemes, the company places its freshers in various areas of operations and rotates them after some months to give them a well-rounded experience that will make them high-value employees in no time. These freshers get to learn from mentors assigned to them, and the latter monitors their progress and gives feedback to the management. Bright, enterprising talents with a hunger to learn and the ambition to seize opportunities will have little trouble ascending the ranks in the organization.
The company's hiring process includes submitting applications, a screening interview with HR, an interview with the hiring manager, the job offer, and onboarding.
The company pays its employees an average of NGN 2.2 million annually.
The company’s incentives for employees include employee discounts with renowned retail stores, health benefits, paid time off, retirement benefits, work shifts, tuition assistance programs, employee assistance programs, etc.
In its bid to promote youth empowerment, UPS donated $20,000 to Volunteer Corp to sensitize youths on positive thinking